Last Updated: October 1, 2023


This Privacy Policy is applicable to Lalonde, Paterson & Associates (“Company”) and sets out our policy on the gathering and use of information on this site and our other sites (collectively “Sites”), as well as our IT consulting and support services.

There may be links from our Sites and services to other websites; note that this Privacy Policy applies only to our Sites, services, and related activities and not to websites of other companies or organizations to which our Sites, services, or activities may be linked. You must check on any linked sites for the privacy policy that applies to those sites and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked site. These links to third-party websites are provided as a convenience and for informational purposes only. The Company does not endorse, and is not responsible for, these linked websites.

Although you are not required to register to access our Sites or use our services, you may be asked to provide us with personal information when you visit certain sections of our Sites or utilize our services. Your use of our Sites and services signifies your acknowledgment and consent to our Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use our Sites and services. Your continued use of the Sites and services signifies your acceptance of these terms and any changes in effect at the time of use.


Personal Information is information about you that identifies you as an individual, such as your name, address, email address, or telephone number.

We collect information that you voluntarily provide to us through responses to surveys, search functions, questionnaires, feedback, Tell Your Story forms, and the like. We may also ask you to provide additional information, such as your email address if you want to obtain additional services, information, participate in a contest, or resolve complaints or concerns.


Before forwarding us any personal information, please be advised that any information gathered on our Sites or through our services may be used in the aggregate for research and development relating to our Sites, services, and/or for future site and service development. Additionally, we may use information gathered about you for the following purposes: to monitor interest in our range of products, to tailor the content of our Sites and services to your needs, to create a profile relating to you in order to show you content that might be of interest to you, and to display content according to your preferences. In circumstances where you have indicated that you wish to receive additional information, we may send you information about us and promotional material about our products, along with details of any offers we may have available from time to time.


With the permission of an online visitor, information submitted at the time of registration or submission may be used for marketing and promotional purposes by the Company provided notice of this fact is made available online. If a visitor objects to such use for any reason, he/she may prevent that use, either by email request or by modifying the registration information provided. The Company uses reasonable efforts to maintain visitors’ information in a secure environment. If you have submitted personal information and want to change it or opt-out, please contact us as described below.


The Company will not disclose personal information that you provide on its Sites or through its services to any third parties other than to a Company agent except: i) in accordance with the terms of this Privacy Policy, or ii) to comply with legal requirements, such as a law, regulation, warrant, subpoena, or court order, and/or iii) if you are reporting an adverse event/side effect, in which case the Company may be required to disclose such information to bodies such as, but not limited to, Canadian and/or international regulatory authorities. Please note that any of these disclosures may involve the storage or processing of personal information outside of Canada and may therefore be subject to different privacy laws than those applicable in Canada, including laws that require the disclosure of personal information to governmental authorities under circumstances that are different than those that apply in Canada.


The Company, in common with many website operators, may use standard technology called “cookies” on its Sites and as part of its services. Cookies are small data files that are downloaded onto your computer when you visit a particular website. You can disable cookies by turning them off in your browser; however, some areas of the Sites and services may not function properly if you do so.


The Company considers the protection of children’s privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children, nor do we allow them to become registered users of, or to request information through, our Sites, services, or help-seeking information lines.


The following additional information applies to our Sites and services that require registration. Generally, you are not required to provide personal information as a condition of using our Sites, except as may be necessary to provide you with a product or service that you have requested. Please note that while our IT support services are available to a wide audience, some of our Sites and services may be restricted to certain individuals, such as professionals within the healthcare industry or specific clients. In such cases, we may require these individuals to register and provide us with certain information to access these restricted areas of the website or to receive tailored services.

We respect the privacy of all users, and any information collected during registration or through the use of our services will be treated in accordance with this Privacy Policy.


We have put in place measures to safeguard and help prevent unauthorized access and maintain data security. Your information is handled with care, and we use industry-standard security measures to protect it. However, please be aware that while we take all reasonable precautions, no data transmission over the internet can be guaranteed to be 100% secure.


In the event that we detect any compromise in the security of our Website and Services or if there is an unauthorized disclosure of users’ Personal Information to unrelated third parties due to external activities, such as security breaches or fraudulent activities, we retain the right to take appropriate actions. These actions may include conducting an investigation, reporting the incident, and cooperating with law enforcement authorities. If a data breach occurs, we will make reasonable efforts to notify individuals who may be affected. This notification will be undertaken if there is a reasonable risk of harm to the user as a result of the breach or if it is otherwise mandated by law. Notifications, when necessary, will be sent via email.


You expressly understand and agree that Lalonde, Paterson & Associates shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if Lalonde, Paterson & Associates has been advised of the possibility of such damages), resulting from: i) the use or inability to use our Sites, services, or content; ii) unauthorized access to or alteration of your transmissions or data; iii) statements or conduct of any third party on our Sites or through our services; or iv) any other matter relating to our Sites, services, or content.


The information provided in our Sites and services is for general informational purposes only. While we strive to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability concerning the Sites, services, or related content contained on the Sites or through the services. Any reliance you place on such information is therefore strictly at your own risk.


We reserve the right to modify this Policy or its terms relating to the Sites and services from time to time in our discretion and will notify you of any material changes to the way in which we treat Personal Information. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways in our discretion, such as through contact information you have provided. Any updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Sites and services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.


You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Sites and services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Sites and services.


If you have any questions about this Policy or our use of cookies, please contact us.